Clear Cancellation and Refund Terms

1. Overview

UniqueEdge Solutions provides digital services that may involve consultation, planning, design, development, marketing, configuration, implementation, hosting, automation or other project work.

Because digital services may involve work being performed or resources being committed after an order is accepted, cancellation and refund eligibility may depend on the service, project stage and applicable agreement.

2. Cancellation Requests

A customer who wishes to cancel a service should contact UniqueEdge Solutions as soon as possible using the registered email address or another official communication channel.

Cancellation requests should include the customer's name, relevant order or project reference, the service involved and the reason for the request where applicable.

3. Cancellation Before Work Begins

Where a cancellation request is received before work has begun, UniqueEdge Solutions may review the request according to the applicable service terms and payment arrangement.

Any eligible refund will be determined after considering the service purchased, work already performed, third-party costs and the terms agreed at the time of purchase.

4. Cancellation After Work Has Started

If work has already started, the amount eligible for refund may be affected by work completed, resources committed, third-party charges and other costs that cannot reasonably be reversed.

Project-specific cancellation terms contained in an accepted quotation, proposal, invoice or agreement may take precedence where legally applicable.

5. Digital Services and Delivered Work

For digital services, access, files, credentials, development work, marketing work, configurations or other digital deliverables may be considered delivered or partially delivered once they have been made available, implemented or supplied according to the agreed scope.

Refund eligibility for such services will depend on the applicable service and project terms.

6. Consultation-Based Services

Where a service is listed as "Fee on consultation", the applicable fee, scope and cancellation terms will be communicated and agreed before the relevant paid service is confirmed.

7. Refund Eligibility

Refund eligibility should be assessed according to the service purchased and the applicable written terms.

Unless a specific refund right is expressly stated in the applicable service terms, a refund is not automatically guaranteed merely because a customer changes their mind after work, preparation or delivery has begun.

8. Refund Processing Timeline

Where a refund is approved, it will be initiated using the applicable payment method or another agreed method.

9. Non-Refundable or Non-Recoverable Costs

Where legally permitted and where applicable to the agreed service, amounts already paid toward non-recoverable third-party costs, external subscriptions, domain or hosting expenses, advertising spend, payment charges or completed work may not be refundable.

Any such charges should be clearly communicated to the customer before they are incurred wherever reasonably possible.

10. Duplicate or Incorrect Payments

If a customer believes that a payment was duplicated or processed incorrectly, they should contact UniqueEdge Solutions promptly with the relevant payment details so the transaction can be reviewed.

11. Failed or Reversed Transactions

If a payment fails, is reversed or is not successfully received, the relevant service or project may remain pending until the payment issue is resolved.

12. How to Request a Refund or Cancellation

Send your request to:

Please include your name, service or order details, payment reference where available and the reason for the request.

13. Review of Requests

Refund and cancellation requests may require verification of the payment, service status, project stage and applicable terms.

UniqueEdge Solutions may request additional information where reasonably necessary to process the request.

14. Changes to This Policy

This Cancellation & Refund Policy may be updated when service offerings, payment arrangements, business practices or applicable requirements change.

The latest version should be published on this page with the applicable effective date.

15. Relationship With Other Terms

This policy should be read together with the Terms & Conditions and any project-specific quotation, proposal, invoice or agreement.

Where a specific written project agreement contains different cancellation or refund terms, the applicable agreement should be reviewed for the relevant service.